COVID-19 Update 4th July 2020
A Change In Plans
The Brotherswater Inn
Open 4pm - 10pm
Food 5pm - 8pm
Due to the likely rain this weekend The Brotherswater Inn will now be opening inside and outside. (Sorry there are a lot of rules, but this is the way we live now). Food and drinks will also be available to takeaway. There is a maximum of 4 people permitted per table inside, and 6 people per table outside.
If you are seated outside please follow the one-way system in the front door and out the side door (queuing 2 metres from other customers if necessary) and place your order at the bar. If you are seated inside please follow the one-way system out of the side door and back in the front door (queuing 2 metres from other customers if necessary) and place your order at the bar. We will need the name and telephone number of one member of your party. Please have the details to hand as you will be asked for them at the bar. (This is for NHS Track and Trace use only, and is a legal requirement.) There is a maximum length of stay at a table indoors of 2 hours.
A maximum of 2 people from your party may go to the bar to place the order and collect your drinks.
Any food you order will be brought to your table in takeaway containers. When you have finished eating please put the containers in the bin provided or put the containers back in the bag provided. We will collect them once you have left.
Only food and drinks purchased at The Brotherswater Inn may be consumed on the premises.
If you need to use the toilets please enter the Inn through the front door, queuing if necessary. The toilets are located to the right before you enter the bar. When you leave the toilets you will need to follow the one-way system through the inside of the pub. Please take care as if there is a queue for the bar you will need to wait in order to maintain social distancing rules.
Do not move any of the tables; they have been carefully placed in accordance with social distancing guidelines. Please keep to government social distancing measures at all times to keep both us and you safe.
We are very excited to be reopening on the 4th of July. We have missed you all!
However, we are not the same campsite and pubs we were 4 months ago. The view is still beautiful and the weather is still variable, but the wider world has changed. We are now a socially distanced campsite.
The top priority for us is keeping everyone safe. If there is an outbreak of COVID-19 linked to the park it is likely we would have to close again with disappointment for all and potentially deadly consequences. Therefore we have limited the number of available pitches on the campsite. The toilets, showers, laundry room and pot wash will be open, but with a maximum of 6 people allowed in at any time and the queue will be outside 2 meters apart (bring a coat!). If you have your own facilities it would be an advantage to use them. Face coverings are recommended indoors. Just 3 people will be allowed in the shop at any one time. The Brotherswater Inn will initially be opening in the evenings for take-away only, indoors remains closed for now. The Barn End Bar remains closed indefinitely.
Most of all, we would love everyone to have a fantastic time. We do not want to spend our time reminding everyone to remain socially distant or to queue correctly, we’ve all been doing it for months, we all know how it works. The rules are here to keep everyone safe, if you don’t agree that’s absolutely fine, please don’t come and stay. It’s over to you...
COVID-19 Update 24th June 2020
Following the Prime Minister’s announcements at 12.30pm today we are thrilled to have been given the go ahead to open as planned on the 4th of July. We are still waiting for industry specific guidelines (we’ve said that a lot recently) but should finally get them tomorrow at the latest. As soon as we know what our ‘new normal’ will look like we’ll share it on here.
In the meantime bookings have gone through the roof. We are limiting the number of pitches available to maintain social distancing so have less availability than normal. We are very booked up in July, are pretty busy in August and have plenty of space from September onwards. If anyone would like to use a credit note to get booked in please email us firstname.lastname@example.org Otherwise the easiest way to book is online by clicking on the 'book online now' button further down on the right.
We can’t wait to see you all again very, very soon. It’s going to be a hectic 10 days...
COVID-19 Update 15th June 2020
A frustrating day. No news is good news?
We had been led to believe that today would be the day we finally received some government guidelines on how to reopen both the campsite and The Brotherswater Inn safely. The latest news this evening from the Eden Tourism Team (among others) is that guidelines won’t be available until the end of June.
So what now?
We are still planning on opening in early July subject to the lifting of government restrictions. Until then all accommodation will remain closed by law until at least the 4th July. We are very busy working towards making the campsite and the Inn as safe as possible. We are waiting on deliveries of Perspex screens for the bar, PPE for the staff, dispensers for hand sanitiser, virucidal cleaners and social distancing signs. Hopefully everything else will arrive in the next couple of weeks.
We have completed a COVID-19 risk assessment and plan on submitting this to receive a ‘Covid Safe’ certificate as soon as the scheme is up and running.
The current rules on social distancing will make reopening the Brotherswater Inn particularly difficult. We are looking at all the options such as takeaways, a cover for the beer garden (this is especially challenging with the weather we get) and it is likely that if we can open the inside of the pub we will operate a bookings only policy to prevent any form of overcrowding. Again, it is very difficult to make a plan without knowing what the rules will be.
We have seen some local outdoor attractions reopen these last few days. We have noticed that they have been permitted to open their public toilets. While nothing is certain, we would hope that this could mean that we will be able to open our facilities too. There is a huge question mark over if or how to open showers; we hope that this will be covered in detail in the long awaited government guidelines.
Where does this leave bookings?
We are taking bookings from the 5th July onward. However, we aren’t able to offer refunds for any cancelled bookings if we are still closed due to an extension of restrictions, or if guests can’t travel due to COVID-19. We can only credit deposits paid towards a future stay, or move bookings to a later date. We will also offer the same arrangements to any guests who have a booking but cannot stay with us if our facilities have to remain closed. Therefore if you are concerned about paying a deposit it may be prudent to wait a little longer. We are now quite busy for vans and tents in July, but have availability across most pitches and accommodation from August onwards.
We are very sorry we still can’t give any definitive answers. Thank you all so much for your patience and support these last few months, and we will update you again as soon as we can.
COVID-19 Update 13th May 2020
Following Monday’s announcements by the government, we remain closed by law for all accommodation, bed and breakfast, bunkhouse, touring and camping.
With a lot of assumptions the earliest we currently expect to open is the 1st of July. What form this opening will take is very much a work in progress. We are waiting for specific hospitality industry guidelines and need to carry out a site wide risk assessment on how we can keep staff, guests and our local community safe. While camping is in some ways the perfect way to holiday in a socially distant manner, our amenities have not been designed with a 2m gap in mind. When Sykeside opened as a campsite in the 1950’s the only facility provided to guests was an outdoor tap behind a cowshed. Hopefully we will be able to improve on this! As always, we will keep you up to date with more information as soon as we can.
We would also like to say a huge, big, massive, heartfelt thank you to all our guests who have had their holidays cancelled while we have been closed. Your understanding regarding our inability to offer refunds, and generosity by accepting credit notes, has meant that we should still be here at the end of this crisis. We miss you all and can’t wait to see everyone again.
COVID-19 23rd March 2020
It is with great sadness that we are closing until further notice. This is likely to be until at least the 30th of June, unless restrictions are lifted earlier. Everyone needs to do their part to help end this crisis and save lives.
This is an extraordinary situation. Our insurance company will not be paying out on our business interruption policy, so the full financial ramifications of this rest on us. We are aware of the financial help offered by the government but no details have been released yet on how this will work. It is a great relief to hear that our staff are likely to have most of their wages paid by the government, although this does depend on us surviving as a company. As a small family business we do not have reserves of cash, and after a long, quiet, wet winter the immediate end to our cash flow is very worrying.
Therefore our usual cancellation policies no longer apply. We aim to create a credit note for every guest whose holiday has been cancelled, with no expiry dates on when they need to be used by. Please bear with us while we get in touch; we have 1000s of cancellations and it will take time to contact you all.
This is not just a business. It has been our family home for almost 20 years. We are doing everything in our power to protect ourselves and our staff so that we stay healthy and are hopefully able to open again once this crisis has finished. We very much hope to see you on the other side.
Stay well. Stay safe. Stay home.
With love from everyone here at Sykeside.
In the heart of the Dovedale Valley, surrounded by Dove Crag, Hart Crag and Fairfield with Brotherswater nearby, Sykeside is an inspiring location for Lake District camping, offering stunning views wherever you pitch.
We are the perfect spot for walking, whether you fancy a short stroll around Brotherswater or a full day's hike up High Street, as many footpaths leave right from our doorstep. Our central location makes us ideal for exploring the Lake District and Cumbria, whether it be on foot or by car. Alternatively, for those who wish to relax, why not sample a pint or two of local ale at the Brotherswater Inn whilst enjoying the stunning views of Dove Crag.
For brave campers we are open all year round (with the exception of the Christmas period) in all weathers, so why not join us for a spot of ice-climbing or winter walking, or perhaps just relaxing by the fire in the pub!
We are dog friendly, so anyone with four legs is very welcome in the bunkhouse, on the campsite, in both bars and in the shop. We do, however, ask that dogs are kept on a lead and under control as the local sheep and deer are a little more nervous than ourselves.
As per the new government advice The Brotherswater Inn will close as a restaurant from Saturday 20th March until further notice. As we have guests staying this weekend it is likely we will be offering a take-away lunch and take-away evening meal service tomorrow. Sykeside Camping Park currently remains open to all guests who have booked. We will review the advice, and the opinions of our wonderful staff, and will make a further announcement as soon as we can.
We will do our best to contact all guests staying in the near future as soon as we can tomorrow (Saturday 21st March) to let them know their options.
Stay safe and well.
The Sykeside Team
Broadband is now available free of charge at The Brotherswater Inn and The Barn End Bar. Please ask at the bar if you would like to login.
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