Frequently asked questions (FAQs)
Are you open?
Yes, all accommodation and camping is now open.
Are the toilets and showers open?
Yes. The facilities are well ventilated and cleaned several times a day with antiviral fog.
What if I can't travel due to COVID-19?
If you are unable to travel to us because of nation lockdown restrictions, local travel restrictions affecting either ourselves or yourself, or you have been told to isolate then it is no problem to rearrange your booking. We can either move your booking to another date, transferring any fees paid, or alternatively arrange a credit note. Credit notes are valid for at least 18 months, and due to the current circumstances can be extended if needs be.
Where is the nearest supermarket?
There is a Booths in Windermere 10 miles away; and Morrison's, Sainsbury's and Booths in Penrith 18 miles away.
Where is the nearest train station?
The nearest train stations are in Windermere (10 miles) or Penrith (18 miles).
Can I book a grass pitch for a campervan or sleep in my vehicle?
No. Our license does not allow us to accommodate guests who sleep inside a vehicle (car, campervan, motorhome, caravan, van conversion or any other vehicle) unless you have booked a hardstanding pitch. Grass tent pitches are strictly for tents only. Anyone found to be sleeping in a vehicle will not be allowed to stay on the campsite.
Is there a bus service?
The Kirkstone Rambler (508) runs past the site 5 times a day from Easter to the End of October. The nearest bus service in the winter is the Patterdale to Penrith service 3 miles from the site.
Can I book a taxi?
M and A taxis are an excellent local service biased in Glenridding. Pre-booking is advisable. Their phone number is 017384 82372 or 07770 444159.
Do you have secure storage for mountain bikes?
Unfortunately we do not have any storage facilities for bikes. Guests normally secure them to their bike racks on their cars. Bicycles are not permitted in any of the bunkhouse, bed and breakfast rooms or galley kitchen area.
Do you allow dogs?
Dogs are welcome on the campsite and in the bunkhouse. They are also permitted in the Brotherswater Inn and Barn End Bar. We do not allow pets in the cottage or bed and breakfast rooms (except guide dogs). Dogs must be kept on a lead and under control at all times. There is also a dog walking area half way down the driveway.
Do you allow fires?
We do not allow fires on the ground as they damage the grass and can be dangerous during very dry periods. However we do not mind small fires in a suitable container raised off the ground. Fires are always at the discretion of the warden, if he believes your fire to be too big or too near your tent he may ask you to extinguish it. Fire must be extinguished by 11pm for safety reasons.
Do you allow barbeques?
Yes, everyone is welcome to barbeque (weather permitting!) so long as it is raised off the ground either on legs or by one of the bricks kept under the bins on the campsite.
Can I park next to my tent pitch?
In the summer parking is on the grass next to your tent pitch. Only after heavy rainfall do we ask guests not to park on the grass as they can get stuck and it damages the site. In the winter there is a small car park next to the higher ground that camping is allowed on.
What time can I arrive?
Arrivals for camping can check in after 1pm but before 8pm. There is no late arrivals area. Check in for the bunkhouses and bed and breakfast is after 5pm but before 8pm.
What time do I have to leave?
Check out is by 12 noon for the campsite and 10.30am for the bunkhouses and bed and breakfast. Late checkouts can be arranged so long as we are not fully booked.
Do you allow children in the bars?
Yes, we have a residents licence so children can stay right up until closing time!
Do you need any coins or tokens for the showers?
No, our showers are all push button operated.
Can I run a tab to my room or bunkhouse?
No, it is not possible to charge food or drinks to your room. We can run a tab to a table so long as you leave a credit or debit card behind the bar, and the table is inside. The tab must be cleared when you vacate your table.
Do you have a drying room?
Unfortunately we do not have the space for a drying room. However there are token operate tumble driers in the laundry room. Tokens can be purchased from the Shop and Brotherswater Inn.
Will my mobile phone work?
We do not have any mobile phone reception. There is a payphone located in the entrance to The Brotherswater Inn and another in the entrance to The Barn End Bar. The Barn End payphone is accessible 24 hours.
Will my television work?
Free Sat television systems should work on the campsite. We do not receive any Freeview signal (we are surrounded by hills). The analogue signal has now been switched off in Cumbria so only digital systems will work. However sometimes the weather can affect TV systems on the campsite so it is always best to bring a supply of books or DVDs!
Do you have Sky Sports?
We have FreeSat televisions in all our bed and breakfast rooms, and in the bar. We do not have a Sky Sports subscription. However television reception can be affected by bad weather, particularly strong winds.
What are the shop opening hours?
The shop is generally open every day from 8am until 6pm (until 8pm on Fridays and Saturdays). Hours may be extended in the summer and reduced in the winter.
Do you allow drones to fly?
No. It is illegal to fly a drone within 50 metres of a person, vessel, vehicle or structure not under the control of the pilot. Therefore, drones may not fly without obtaining permission from every person staying and working on the campsite which obviously is not practical.
